When will my order ship?
Ryberry Yarns dyes-to-order, but when we do dye, it is typically in batches of 2-4 skeins. If your order happens to be in stock, we will ship in 1-2 business days. If it's not, then it can take up to 10 business days. Our goal is to acknowledge your order within 24 hours, and provide you with an accurate ship date at that time.
We only ship with methods that provide tracking numbers. In addition to USPS, we are happy to ship FedEx or UPS. Please contact us at info@RyberryYarns.com prior to placing your order if you wish to use either carrier.
You may return you purchase if you're unhappy with it for any reason. To request a return, please follow this process:
- Send your request to info@RyberryYarns.com. Please include your order number, what you want to return, and the reason for the return.
- You will receive a response which will include your RMA number and instructions for returning.
- Return postage must be paid by you, unless it is an issue where Ryberry Yarns is responsible. In which case you will receive a pre-paid postage label with your RMA number.
Once your return has been received and inspected, your purchase price will be credited to your original payment method.
What can't be returned?
- Original shipping charge unless Ryberry Yarns is responsible for the return.
- Any purchase that has been caked or wound into a ball.
- All Clearance items are sold as is.
There's a knot in my yarn!
Knots happen. While we inspect before and after the dye process, sometimes these knotty little nuisances slip by and get to the customer. Our policy is one knot per dye lot is acceptable. There's several excellent YouTube videos discussing how to deal with knots.
If you have two or more knots (or other quality issues) within a dye lot, please contact us at info@RyberryYarns.com.
It is the nature of hand dyed yarn that no two skeins will be the same, even within the same dye lot. When ordering multiple skeins of the same colorway, we will do our best to ship from the same dye lot, or ship from dye lots that best match. It is always recommended that you alternate skeins when working on a large project.
My yarns is bleeding!
Stay calm, there's no need for the first aid kit. It is normal for hand dyed yarn to bleed during the first couple of washes. During the dye process, there are occasions where there is excess dye that sticks to the fibers, but doesn't get absorbed into the fiber. This is especially true with dark or rich colors. It is always important to wash with cold water. The non-rinse wool washes are great, but a drop or two of the blue Dawn dish soap works equally well to wash out the excess dye.
Will you cake my yarn?
Due to time constraints, we are unable to cake your yarn purchase. Your local yarn shop should be willing to do this for you, often for free if you're a regular customer. Some shops that I visit will do complementary caking for yarn purchased there, and $1-$2 per skein if you bring in yarn.
Do you wholesale?
Yes, Ryberry Yarns wholesales to local yarn shops, online retailers, and yarn clubs. If interested, please contact us at info@RyberryYarns.com.